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FAQ 2017-02-10T10:39:37+00:00

FAQ

Find the answers to some of our most frequently asked questions here.
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About 50Minutes.com

Who can benefit from your titles? 2017-03-20T10:20:13+00:00

Anybody! Whether you want to work on your professional skills, research a particular topic or simply improve your general knowledge, you are bound to find something to benefit you. Our titles are designed to help you process and retain information on a wide range of subjects as quickly as possible.

Who writes these titles? How do I know that they are reliable? 2017-03-20T10:20:32+00:00

All our titles are written by experts and edited and approved by an experienced editorial team. Our writers carefully select the essential information that you need in order to understand new concepts and expand your knowledge of a subject. They are specialists in their field, so you can rest assured that the information you are reading is accurate and up-to-date, as well as informative and engaging.

Can I get a sample before I subscribe? 2017-06-13T11:17:22+00:00

Of course! We give all readers the opportunity to download a free copy of “The Fall of the Berlin Wall”, so you can get a feel for our format. If you like what you see, you can subscribe to access our complete collection.

I found your title really interesting and I would like to find out more about the topic. How do I go about this? 2017-03-20T10:31:59+00:00

All our titles feature a bibliography and ways to explore the subject further, including books, films, museums and more. You’ll be spoiled for choice!

There’s a topic I would love to read about, but you don’t have a title on it yet. Can I request it? 2017-03-20T10:21:33+00:00

We are constantly adding new texts to our library and are open to suggestions from our readers. If you would like to suggest a topic for a title, please feel free to get in touch via our contact form.

Subscriptions

What are the benefits of subscribing? 2017-03-20T10:36:23+00:00

With our subscription plans, you can access all our titles and save time on buying them individually. Choose your favourite titles each month, download them and then read them whenever and wherever you like.

How many titles can I download per month? 2017-05-10T16:03:32+00:00

That depends on the subscription plan you choose. Standard members will receive 5 titles per month, while Premium members will be able to download 20. Regardless of your plan, you can always choose the titles yourself from our vast catalog of titles.  If you accidentally download the same title twice, the second download will not be counted. Please note that if you have not downloaded your full allowance of titles, they will not be carried over to the next month, so we advise you to check that you have enjoyed all the downloads you are entitled to before the end of the month by viewing your balance in ‘My account’.

When can I cancel my subscription? 2017-03-20T10:23:05+00:00

You can stop your subscription at any time by going to the ‘Subscription’ section of your personal account, which you will find under ‘My account’ at the top right of this screen. Please note that cancellation takes effect immediately, meaning you will not be able to download new titles even if you have not used up your monthly allowance. If you don’t want to miss out, make sure you download all your titles for the month before cancelling your subscription!

I’d like my whole company to benefit from a 50Minutes.com subscription. Do you have a special plan for teams? 2017-03-20T10:23:26+00:00

Of course! Our titles are packed with information to help your employees to further their personal and professional development, improve their general knowledge or simply read for interest. We want to ensure that you get the best rates possible for what you need, so we offer specialised packages for organisations. To find out more, please visit our ‘Solutions for teams’ page.

Payment

Is my payment secure? 2017-03-20T10:35:44+00:00

Of course! We take security very seriously and always ensure that our customers’ personal details are kept safe. We work in partnership with Stripe, which is used by over 100 000 companies in over 100 countries and handles several billion dollars every year. All our transactions are secure and any information you give us is encrypted, meaning that nobody can ever access it. All our payment methods comply with the PCI DSS (Payment Card Industry Data Security Standard) regulations, which are a set of policies and procedures used to optimize credit, debit and cash card security as well as to protect cardholders against misuse of personal information. If you need more details on exactly how your details are kept safe, please do not hesitate to contact us.

What payment methods do you accept and how does the payment process work? 2017-03-20T10:35:10+00:00

Several payment methods are available, so you can choose the most suitable method for you: MasterCard, Maestro, Visa, AMEX, Discover and JCB.

To start your subscription, you will be directed to our secure online payment platform, where we will ask for your personal details and your card number. An automatic debit will then be made each year according to your subscription.

Technical information

How do I download a title? Do I need a particular program? 2017-03-20T10:36:55+00:00

Downloading a title couldn’t be easier! Simply choose the title you want, click ‘Download Now’, and the process will begin. It should only take a few minutes. After it’s downloaded, you will need a program that opens PDF documents. On the computer, a popular choice is Adobe Acrobat Reader, which you can download by clicking here. For smartphones and tablets, you will usually find that your device already has an app installed that can open PDF documents, so you shouldn’t have to download anything else. If you have any issues, please feel free to contact us.

Can I print the titles I download? 2017-03-20T10:24:32+00:00

Certainly; all our titles are presented in PDF format. This ensures that the content and layout meet our high quality standards. After downloading, you are free to view the document from your device as many times as you like. You can also print it, if you prefer having a hard copy.

Can I read the title when I am offline? 2017-03-20T10:37:55+00:00

Of course! All our titles are in PDF format. This means that you can access it from anywhere, at any time, with or without internet access. You can even print the PDF if you would prefer to have a physical copy.

What devices are your titles compatible with? 2017-03-20T10:25:20+00:00

Our titles are compatible with all devices, so you can download them onto your computer, tablet, smartphone or e-reader, depending on what suits you.