Working with Difficult Personalities

Learn how to work with difficult personalities in just 50 minutes with this practical and concise book. Interpersonal relationships are frequently challenging and can lead to conflict, misunderstanding and frustration. Learning to deal with unreasonable or hostile colleagues is therefore an important step and will have a major impact on your wellbeing, motivation and work environment.

In this book, you will learn how to deal with challenging colleagues by understanding their behavior and working on your communication skills. It also features useful tips on managing demanding individuals and tailored advice for a range of difficult personality types, giving you the tools you need to improve your professional relationships.

How can this book help you in your career?

Getting on well with your colleagues will allow you to work more effectively and increase your wellbeing. This book will give you everything you need to:

• Identify the six main difficult personalities you may come across at work
• Understand the reasons for conflicts at work
• Interact effectively with challenging, aggressive or hostile colleagues
• Adapt your strategy depending on the personality type you are dealing with
• Tailor your approach to the other person’s personality type and position in the hierarchy

This straightforward and accessible 36-page book is structured as follows:

• Working with difficult personalities
• Handling difficult personalities: the basics
  • Step one: know who you are dealing with
  • Step two: adapt and implement your strategy
  • Step three: measure the results of your strategy
• Top tips
• FAQs
  • Why do conflicts arise?
  • Are conflicts inevitable?
  • Do I have to make concessions?
  • Is it ever a good idea to get angry at work?
  • Why does a particular colleague behave differently when it is just the two of us compared to when we are in a group?
  • Why are there high and low points in my relationships with colleagues?
  • Why do I always end up working with difficult colleagues?
  • Why do I never get on with my supervisors?
  • Is it possible to change people?
• Over to you